GEneral faq

+ What is Waterloo Music Festival?

Waterloo is an independent festival that celebrates the roots of Austin music culture, and will feature three full days of nationally renowned jam bands performing alongside the city’s finest musical acts during a weekend of camping. The event will be held at Carson Creek Ranch, a venue just ten minutes from downtown Austin with over 60 acres of Pecan-tree-lined campgrounds and scenic views overlooking the Colorado River. The event is produced by Austin events promoters Unknown Entertainment, Havin' a Ball Productions and Heard Presents.

+ What does Waterloo mean?

Austin was initially incorporated under the name “Waterloo” before it was selected as the capital of Texas due to its ideal location along the Colorado River. The city’s unique musical identity at the intersection of Rock, Folk, Blues, and Soul has given birth to some of the country’s most beloved musical voices and earned it the moniker “The Live Music Capital of the World”. Like the original settlers of Austin, Waterloo is planting its flag on the banks of the Colorado River and will provide attendees with Texas’ premier camping festival experience.

+ When is Waterloo?

Waterloo will take place on September 7-9, 2018. Gate times and campground hours will be announced shortly. Check out the daily lineup and schedule for set times!

+ Where is Waterloo?

Waterloo is held at Carson Creek Ranch, located about 5 minutes of the Austin-Bergstrom International Airport, in Austin, Texas.

+ What are the types of tickets?

FESTIVAL PASSES

3-Day GA Pass: Admission to Waterloo Music Festival on September 7-9, 2018. THIS PASS DOES NOT INCLUDE CAMPING. FOR CAMPING ACCESS, YOU MUST PURCHASE A 3-DAY WITH CAMPING PASS.

3-Day VIP Pass: Admission to Waterloo Music Festival on September 7-9, 2018, including access to express entry, preferred viewing areas, VIP happy hours, bars with shorter lines, and VIP-exclusive bathrooms. THIS PASS DOES NOT INCLUDE CAMPING. FOR CAMPING ACCESS, YOU MUST PURCHASE A 3-DAY VIP WITH CAMPING PASS.

FESTIVAL+CAMPING PASSES

3-Day GA with Camping: Admission to Waterloo Music Festival on September 7-9, 2018, and access to the Waterloo Campgrounds from September 7-10. THIS DOES NOT INCLUDE CAR CAMPING VEHICLE ACCESS, WHICH MUST BE PURCHASED AS AN ADD-ON PER VEHICLE, SOLD SEPARATELY.

3-Day VIP with Camping: Admission to Waterloo Music Festival on September 7-9, 2018, including access to preferred viewing areas, express entry, bars with shorter lines, happy hours, VIP-exclusive bathrooms, and free access to campground showers. Also includes access to the Waterloo Campgrounds from September 7-10. THIS DOES NOT INCLUDE CAR CAMPING VEHICLE ACCESS, WHICH MUST BE PURCHASED AS AN ADD-ON PER VEHICLE, SOLD SEPARATELY.

Car Camping Vehicle Pass: Want to camp alongside your car? Grab a Car Camping Vehicle Pass, good for admission of one vehicle to the Waterloo Campgrounds. Carpool with your friends and help save the planet, too! ALL PERSONS CAMPING WITH THE CAR MUST ALSO PURCHASE A FESTIVAL AND CAMPING PASS.

Camping Only Add-on $89: CAMPING ADD-ON FOR 3-DAY FESTIVAL PASS HOLDER ONLY. THIS DOES NOT INCLUDE ADMISSION TO THE FESTIVAL. FESTIVAL PASSES SOLD SEPARATELY.

SINGLE DAY PASSES

Friday GA: Admission to Waterloo Music Festival on September 7, 2018. THIS PASS IS VALID FOR ONLY ONE DAY AND DOES NOT INCLUDE CAMPING. FOR CAMPING ACCESS, YOU MUST PURCHASE A 3-DAY WITH CAMPING PASS. Saturday GA: Admission to Waterloo Music Festival on September 8, 2018. THIS PASS IS VALID FOR ONLY ONE DAY AND DOES NOT INCLUDE CAMPING. FOR CAMPING ACCESS, YOU MUST PURCHASE A 3-DAY WITH CAMPING PASS.

Sunday GA: Admission to Waterloo Music Festival on September 9, 2018. THIS PASS IS VALID FOR ONLY ONE DAY AND DOES NOT INCLUDE CAMPING. FOR CAMPING ACCESS, YOU MUST PURCHASE A 3-DAY WITH CAMPING PASS.

Friday VIP: Admission to Waterloo Music Festival on September 7, 2018, including access to preferred viewing areas, express entry, VIP-exclusive bathrooms, and more. THIS PASS IS VALID FOR ONLY ONE DAY AND DOES NOT INCLUDE CAMPING. FOR CAMPING ACCESS, YOU MUST PURCHASE A 3-DAY WITH CAMPING PASS.

Saturday VIP: Admission to Waterloo Music Festival on September 8, 2018, including access to preferred viewing areas, express entry, VIP-exclusive bathrooms, and more. THIS PASS IS VALID FOR ONLY ONE DAY AND DOES NOT INCLUDE CAMPING. FOR CAMPING ACCESS, YOU MUST PURCHASE A 3-DAY WITH CAMPING PASS.

Sunday VIP: Admission to Waterloo Music Festival on September 9, 2018, including access to preferred viewing areas, express entry, VIP-exclusive bathrooms, and more. THIS PASS IS VALID FOR ONLY ONE DAY AND DOES NOT INCLUDE CAMPING. FOR CAMPING ACCESS, YOU MUST PURCHASE A 3-DAY WITH CAMPING PASS.

GLAMPING TENT UPGRADES

Glamping Tent Rental with 2 Cots: Treat yourself and go glamping with a glamping tent rental, brought to Waterloo Music Festival by Contentment Camping! Enjoy a European-style Bell tent in a reserved luxury camping area. Glamping packages include tent setup and breakdown, bedding, pillows, a lock, light, floor, rug, cooler, and amenities, AND 1 free Car Camping Vehicle Pass. ALL PERSONS STAYING IN TENT MUST HAVE A FESTIVAL AND CAMPING PASS, SOLD SEPARATELY.

Glamping Tent Rental with 4 Cots: Treat yourself and go glamping with a glamping tent rental, brought to Waterloo Music Festival by Contentment Camping! Enjoy a European-style Bell tent in a reserved luxury camping area. Glamping packages include tent setup and breakdown, bedding, pillows, a lock, light, floor, rug, cooler, and amenities AND 1 free Car Camping Vehicle Pass. ALL PERSONS STAYING IN TENT MUST HAVE A FESTIVAL AND CAMPING PASS, SOLD SEPARATELY.

Glamping Tent Rental with Queen Bed: Treat yourself and go glamping with a glamping tent rental, brought to Waterloo Music Festival by Contentment Camping! Enjoy a European-style Bell tent in a reserved luxury camping area. Glamping packages include tent setup and breakdown, bedding, pillows, a lock, light, floor, rug, cooler, and amenities, AND 1 free Car Camping Vehicle Pass. ALL PERSONS STAYING IN TENT MUST HAVE A FESTIVAL AND CAMPING PASS, SOLD SEPARATELY.

Glamping Tent Rental with 2 Twin Beds: Treat yourself and go glamping with a glamping tent rental, brought to Waterloo Music Festival by Contentment Camping! Enjoy a European-style Bell tent in a reserved luxury camping area. Glamping packages include tent setup and breakdown, bedding, pillows, a lock, light, floor, rug, cooler, and amenities, AND 1 free Car Camping Vehicle Pass. ALL PERSONS STAYING IN TENT MUST HAVE A FESTIVAL AND CAMPING PASS, SOLD SEPARATELY.

Camping Only Add-on $89: CAMPING ADD-ON FOR 3-DAY FESTIVAL PASS HOLDER ONLY. THIS DOES NOT INCLUDE ADMISSION TO THE FESTIVAL. FESTIVAL PASSES SOLD SEPARATELY.

RV VEHICLE PASSES

RV Camping Vehicle Pass without Hookup: Bring your RV to Waterloo Music Festival. Includes 1 RV spot. RV water fill-ups and Servicing will be available on site, for a fee. ALL PERSONS STAYING IN RV MUST HAVE A FESTIVAL AND CAMPING PASS, SOLD SEPARATELY.

RV Camping Vehicle Pass with Hookup: Bring your RV to Waterloo Music Festival. Includes 1 RV spot with 30A or 50A hookup. Does not include water hookups - RV water fill-ups and Servicing will be available on site, for a fee. ALL PERSONS STAYING IN RV MUST HAVE A CAMPING PASS, SOLD SEPARATELY.

+ Access/ADA

Waterloo is accessible to all guests, no matter the situation, no questions asked, full stop.

Waterloo Music Festival staff and volunteers are dedicated to making everyone’s festival experience as enjoyable and safe as possible. We are accessible to all guests, no matter the situation, no questions asked.

Parking: Reserved, designated ADA parking spaces will be available for patrons with valid handicap placards, plates and/or permits, as well as the applicable proof that it belongs to them. Please follow signage or ask staff upon entering the festival how to access this lot. Please note that it is against the law to park in an accessible parking space without the required ADA credentials or to fraudulently use someone else’s in order to gain access to ADA parking spots.

If at any time you require help unloading your vehicle or loading into the camping area, please ask any member of our parking staff. We are happy to arrange assistance.

Accessible Camping:

  • Preferred camping locations are available for those with accessibility needs. Campsites include close access to paths, entrances, exits, shuttles, accessible restrooms, and accessible showers.
  • Accessible camping spots are available on a first come, first served basis. Please register for camping and then contact us with the transaction number found in your confirmation email in advance to reserve your spot. Registering helps us prepare for your group and plan our accessible camping area. Limited spots will be available to unregistered guests onsite but are not guaranteed. You will need a verified ADA placard or license plate to enter the accessible camping area. The person to whom the placard or plate is issued to must be present in the vehicle, as a driver or passenger. As part of gaining access to accessible camping, identification will be checked to ensure legitimate use.

Access Center: All accessibility-related inquiries can be answered at our Access Center, which will be located at right inside the venue entrance and in the accessible camping area. Additionally this is the location to recharge wheelchair batteries and/or the other assistive technology requiring electrical charging, as well as storing equipment.

Accessible Viewing Areas: There will be accessible viewing areas made available to ADA patrons who may need to see above the crowd on the main stage. For entrance to the platform please visit the Access Center to gain access to this area.

Getting Around: The venue is accessible to guests with wheelchairs or motorized scooters. There are accessible pathways and routes throughout the venue. We encourage all patrons to utilize personal forms of transportation, including wheelchairs and scooters. Absolutely no personal golf carts will be allowed. If you need to recharge your motorized wheelchair, you may do so at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit. We will not be providing wheelchair or scooter rentals.

PLEASE NOTE: Waterloo Music Festival takes place at Carson creek Ranch, which features natural, flat grounds and a natural embankment on the Colorado River. No cement walkways or roadways are available, but most areas are maneuverable by wheelchair or motorized vehicles.

Service Animals:

  • Persons with disabilities and their service dogs or miniature horses that are individually trained to do work or perform tasks for those persons with disabilities are welcome at Waterloo Music Festival, as are those training service animals. Pets are not allowed and will be turned away. Due to large-scale animal service fraud, and for the protection of all festival patrons, service animals must be screened and registered at the Access Center immediately upon entry to the site. Please contact us at ada@waterloofest.com for protocol regarding service animals.
  • ANY SERVICE ANIMAL WHOSE TASK IS TO PROVIDE PROTECTION, EMOTIONAL SUPPORT, WELL-BEING, COMFORT, OR COMPANIONSHIP, IS NOT CONSIDERED A SERVICE ANIMAL AND WILL NOT BE ALLOWED INTO THE VENUE.
  • All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. If at any time the animal is out of control, puts patrons at risk, is uncontrollably loud, is threatening to other patrons, or is abandoned by the owner (left in a vehicle or alone at a campsite), WMF has the right to remove your animal from the festival grounds.
  • Service animals must be housebroken and should use the service animal relief area provided in Accessible Camping.
  • Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal. Patrons must provide proof of shots in order to receive a service animal pass during the registration of your service animal. Providing false information is a criminal offense.

Effective Communication Requests: There will be several options available for ADA patrons with auditory disabilities. We will have assisted listening devices available at the Access Center. If you require effective communication in the form of an ASL Interpreter or closed captioning, please contact us at ada@waterloofest.com. NOTE: Requests must be made no later than two weeks before the event to allow for sufficient processing time.

Visual Accommodations: We will be providing daily guided tours throughout the venue. If you would like a guided tour, please contact us ada@waterloofest.com. Requests for large font and Braille must be made at least two weeks in advance.

Additional Services:

  • Accessible Restrooms will be available throughout the venue and will be located at all restroom banks. Access Maps will be available show these locations.
  • ATM’s and Concessions are fully accessible and located throughout the venue. If assistance is required please confer with a festival staff member.
  • First Aid: We have several First Aid locations that are noted on the festival maps. Professional medical staff can help you with your medical needs at these locations.
  • Special Dietary Needs: Waterloo Music Festival will have food vendors that provide gluten-free options. For those with special dietary needs beyond the festival food service, please contact us atada@waterloofest.com for further information. If you have a serious food allergy, please alert any food vendor to your allergy and ask about your food options before purchasing or eating from that vendor.

In continually trying to make our festival more accessible we encourage you to contact us at ada@waterloofest.com for any of your accessibility-related needs. Additionally, if you have It any questions about policies or our services please reach out to us.

+ Will there be access to free water?

Staying well hydrated is the key to beating the Texas heat! There will be free water stations in the festival and camping. Each attendee may carry up to two empty bottles into the festival and camping grounds. Empty water bottles/camelbacks are allowed in the festival and will also be sold inside the festival. There will also be water available for purchase at the bar.

Waterloo Music Festival may take place in September, but Texas can be HOT in the fall. In addition to staying well hydrated, please pack for the heat in addition to the rain: sunscreen, hats, sun blockers, etc. are encouraged!

+ What are the accepted forms of ID?

  • State Issued Driver’s License
  • Passport
  • Uniformed Services ID Card
  • Foreign Driver’s License
  • Expired Driver’s License AND State-Issued Temporary (Paper) ID

+ Can I leave the festival once I enter?

In an effort to ensure our patrons safety and efficiency of our entry operations, there is no in-and-out or re-entry permitted on a given day at the festival. Camping Pass holders will be free to travel between the campgrounds and festival as needed.

+ First Aid/ Medical?

We will have 24-hour medical staff on site during the festival weekend (May 11-13). Upon arrival, please take note of the location of our clearly-marked medical tents should you need to stop by throughout the weekend. If you need medical assistance, contact the nearest security official, staff member, volunteer, or medical staff; or go to one of the on-site medical tents. IF YOU’RE NOT SURE WHETHER IT’S AN EMERGENCY OR NOT, ASSUME IT IS AND GET HELP IMMEDIATELY. ALL OF OUR SAFETY AND MEDICAL STAFF ARE HERE TO HELP YOU ENJOY THE FESTIVAL AND MAKE IT HOME SAFELY - NO JUDGEMENTS, SAFETY IS THE ONLY PRIORITY OF OUR MEDICAL AND SAFETY STAFF, WE WILL NOT HASSLE YOU FOR GETTING HELP, PHYSICAL OR PSYCHOLOGICAL, FOR YOURSELF OR A FRIEND.

+ Lost & Found

Did you lose something? Lost & Found/Info Booths will also be located inside the festival grounds and the campgrounds.

+ What happens if it rains?

Waterloo is rain or shine; no refunds will be issued should inclement weather occur. Texas weather can be unpredictable. Please keep an eye on the weather and pack accordingly. As always, please be sure to listen to any updates from Waterloo staff regarding your safety.

+ IS Waterloo FAMILY FRIENDLY?

Yes, but be responsible! Minors under 18 must be accompanied by a parent or legal guardian at all times. Children 5 and under will receive free admission to the festival or camping, should the guardian purchase a camping pass. Please be mindful of little ones' ears and always provide appropriate hearing protection.

See our Camping Info Section for details on our Family/Quiet/Sober Camping area.

+ Will pets be allowed in the festival grounds?

We have a strict no-pet rule, with exceptions only for service animals as specified by federal and state law. UNLESS YOU HAVE A LEGITIMATE SERVICE ANIMAL, PLEASE LEAVE YOUR PETS AT HOME. All service animals must be registered at the entrance gates. Please note that comfort animals, emotional support animals, and therapy animals are not considered service animals and will not be allowed into the venue grounds. Ticket holders may be turned away if a pet is found in your car.

+ Can I bring a Totem?

Yes. Please make sure it fits within the following regulations: No totems over 10 feet, constructed of metal or wooden pieces, sharpened elements, or are capable of being pounded into the ground or causing harm to others.

+ Can I bring my medication?

In order to bring necessary medications into the festival or camping grounds, please make sure you have the following:

  • A valid Photo ID (See list of acceptable forms of identification)
  • Pill Bottles that are in-date and clearly marked with name and prescription
  • ONLY one type of pill per bottle (make sure it matches the prescription on the outside)
  • Any Prescription Controlled Substances may only be brought in quantities reasonable for your time at the festival.
  • Unsure if your medication is a controlled substance? Check out a list here.

+ Festival Grounds prohibited items

All bags and persons will be searched. Any prohibited item that is surrendered to security at search points will not be returned. Please note, Waterloo reserves the right to make the final decision on allowed and non-allowed items without notice.

  • Glass of any kind
  • Weapons or harmful objects
  • Illegal substances
  • Pet(s)
  • Outside food or beverages (includes candy). Please note, outside food and sealed non-alcoholic beverages are allowed in the Waterloo campgrounds.
  • Alcohol
  • Professional camera equipment (cameras with a detachable lens, tripods, video cameras)
  • Laser pointers
  • Less than chill vibes
  • Large Backpacks(>10x10)/Luggage (Drawstring bags acceptable)
  • Chairs
  • Cooking or heating elements of any kind, open flames, charcoal grills, gas lanterns, gas stoves, tiki torches, sky lanterns or fires
  • Items that can be used as a weapon, including pepper spray
  • Motorized vehicles of any kind
  • Generators (SOLAR GENERATORS OK)
  • Compressed gas canisters (Co2, propane, etc.)
  • Fireworks or any other kind of explosive
  • Unauthorized vending items
  • Amplified sound equipment
  • Bad Attitudes
  • Drones/UAVs (if found, will result in your immediate removal from the festival grounds)
  • Hammers Nails, mallets and other tools
  • Unsealed over-the-counter Medications (Available at General Store and Medical Tent)
  • Umbrellas We recommend ponchos & rain gear in case of inclement weather!
  • Unsealed Eye Drops
  • Vitamins/Supplements
  • Large flashlights/spotlights larger than pocket sized (headlamps and battery-powered lanterns are allowed).

Camping FAQ

+ What do I need to know about camping at Waterloo?

The camping experience is what really makes this festival! Awake every morning with family just like you. Share your experiences with friends, new and old, as you immerse yourself in festival life.

One Camping Pass is required for each person camping.

We have car camping! With a Car Camping Pass, you can have your car parked right by your tent. Overflow parking is located nearby in case you need to leave and return to a full spot. We will also have a car-free zone of the campgrounds for those who don’t want cars around their site. Camping Vehicle passes are sold separately on a one per vehicle basis. Please note that only one camping space will be allotted per vehicle, and in the car camping areas, you must be in a vehicle to reserve a campsite.

Space will be abundant, yet finite, so you can spread out with friends, but always be respectful of neighbors’ space.

+ What parking passes do I need?

The Camping Vehicle Pass will let you park in the campgrounds, next to your tent, and if you’re bringing a car but prefer to park outside the grounds, you can purchase a regular parking pass, or pay in cash on-site. This lot will be adjacent to the campground.

+ Can I take my car in and out of the campgrounds if I am car camping?

You may leave at your own risk, but we can't guarantee a space once you come back to park next to your tent. However, we will have an overflow lot designated for these cases.

+ Can I camp for a night with a Single Day pass?

No, Single Day passes do not include camping. You must purchase a 3 Day GA or 3 Day VIP pass in order to purchase a Camping Add On.

+ Are pop up campers/canopies allowed?

Yes, they are allowed, but please be mindful of space/neighbors.

+ I bought a GA ticket and now want to add a camping pass - what do I do?

Please purchase a ‘Camping Only Add On’.

+ I want to bring my RV or camper - how does that work?

RV spots are available for purchase. Each individual staying in an RV must have a valid RV Pass, as well as a 3-Day Camping Pass. There is a maximum of 8 people per RV spot allowed. RV spots are single entry, once your vehicle is parked in your spot there are no ins and outs. You must remain parked for the duration of the festival.

+ Is there car camping?

Yes! Car Camping is available with a Car Camping Vehicle Pass. Each Car Camping Vehicle Pass is sold on a per vehicle basis. All persons who wish to camp must also purchase this pass in addition to your 3-Day + Camping Pass, sold separately.

+ Can I "save" a campsite for a friend?

Spots cannot officially be held and are available on a first come first serve basis. We know the festival camping experience is more fun with friends, so carpool, caravan or make plans to arrive together to be certain of camping together.

+ If I purchase the Glamping Tent Rental, will it just be an add-on charge or a whole other ticket?

Our Glamping Tent Rental is an add-on! All persons wishing to camp must to purchase a Festival and Camping Pass. Glamping packages also include 1 Car Camping Vehicle Pass for 1 vehicle.

+ What amenities are available at the campgrounds?

Campers will have access to restrooms, showers (for a fee), charging stations, hand wash stations, free water refill stations, food and beverage, a variety of vendors and ATMs.

+ Are there campground kitchens available for use?

Stay tuned for more details on the campground communal kitchen.

+ What can we bring into the campgrounds?

Sealed food and non-alcoholic beverages stored in non-breakable containers will be permitted inside the camping area. Keep in mind when packing food items that open flames or fires are not allowed (this includes camping stoves).

Each Camper will be allowed to bring one case of beer (24 beer maximum) into the campgrounds upon their first entry. Package alcohol sales will be available onsite in the General Store

Acoustic music is welcome. Please respect your neighbors and leave your electrified music gear at home.

+ Campground prohibited items

All bags and persons will be searched. Any prohibited item that is surrendered to security at search points will not be returned. Please note, Waterloo reserves the right to make the final decision on allowed and non-allowed items without notice.

  • Glass of any kind
  • Weapons or harmful objects
  • Illegal substances
  • Pet(s)
  • Outside Alcohol (packaged beer and wine will be available for purchase for a reasonable price inside the campgrounds)
  • Professional camera equipment (cameras with a detachable lens, tripods, video cameras)
  • Laser pointers
  • Cooking or heating elements of any kind, open flames, charcoal grills, gas lanterns, gas stoves, tiki torches, sky lanterns or fires
  • Items that can be used as a weapon, including pepper spray
  • Motorized vehicles of any kind
  • Generators
  • Compressed gas canisters (Co2, propane, etc.)
  • Fireworks or any other kind of explosive
  • Unauthorized vending
  • Bad Attitudes
  • Drones/UAVs (if found, will result from your immediate removal from the festival grounds)
  • Hammers
  • Unsealed over-the-counter Medications (Available at General Store and Medical Tent)
  • Umbrellas
  • Unsealed Eye Drops
  • Vitamins/Supplements
  • Amplified sound equipment

CAMPING DO'S AND DON'TS

  • DON'T: Bring glass bottles of any kind.
  • DO: Register as a vendor if you plan to sell art, clothing or merch! Vending will only be allowed in designated areas.
  • DON'T: Bring any weapons or harmful objects.
  • DO: Carpool or secure appropriate travel arrangements to and from the festival. Cars, go-karts, hovercrafts and any other motorized transportation vehicles will not be permitted in the campgrounds.
  • DON’T: Bring illegal substances. Remember, although laws vary from state to state, Waterloo Music Festival and the campgrounds must adhere to Texas state law.
  • DO: Leave your pet(s) at home. We know, we’ll miss ours too.
  • DON’T: Bring outside food or beverages into the main festival grounds. Trying to do so could result in a security member tossing out your ice cold beverage – and that’s never fun.
  • DO: Attempt to “leave no trace,” and leave the campground cleaner than you found it. Place all trash in the nearest bin. We also suggest bringing your own black trash bags.
  • DON’T: Plan to cook anything that requires a fire or open flame, as they are not permitted.
  • DO: Keep the marked fire lanes clear, and refrain from blocking these areas when setting up tents or camping spots.
  • DON'T: Forget to drink lots of water and rest, taking breaks when necessary.
  • DO: Make the most of the experience, take care of one another, and enjoy the ride!

+ Does everyone in my tent need a Camping Pass?

Yes. Each person who plans to camp or enter the campgrounds needs a pass that includes camping.

+ If I want to get the RV package, does it include the Camping Pass as well?

No, the RV package is strictly for the parking of the vehicle in our RV campgrounds. Every occupant on the RV must also purchase a Camping Pass.

Also note that you cannot purchase an RV space to park multiple cars and/or build a large tent camp. Please only purchase an RV pass for an RV.

Ticketing FAQ

+ What does the 3-Day VIP Pass include?

Our VIP options elevate the Waterloo experience. VIP perks include express festival entry, access to preferred viewing areas with a shaded lounge, dedicated VIP bar with top-shelf pours and shorter lines, premium bathrooms, exclusive daily VIP happy hour, a dedicated VIP concierge, and free access to showers for VIP pass holders who are also camping. View more info on VIP or purchase a VIP Pass now.

+ How can I upgrade to VIP?

If you already bought your pass and would like to upgrade to VIP, just shoot as an email at help@seetickets.us with your order information.

+ If I ordered the incorrect pass, can I get a refund in order to purchase the correct ticket?

Unfortunately, our policy does not allow for refunds of any kind. However, if you accidentally purchased the incorrect ticket, you can purchase the correct one and contact help@seetickets.us to cancel your original order. This can not be permitted on orders completed through third party sites.

+ How old do you have to be to attend the festival?

Waterloo is an all ages event. Children under 5 years of age will be permitted entry for free to the festival, and camping, should the guardian purchase a camping pass. You will be asked to show a valid photo ID upon entry. Minors under 18 are allowed in on a per-instance basis and must be accompanied by a parent or legal guardian with proper documentation.

+ Is VIP 21 and up only?

No. Waterloo is an all ages event, and this includes VIP as well. However, if you are 21+ and plan on drinking in the VIP areas, you will need to provide valid identification.

+ Should I receive an email with my order confirmation?

Yes. If you do not see your order confirmation in your inbox, make sure to check your junk/spam folder. If you have not received your confirmation or are having any other technical ticketing-related issues with your order, contact See Tickets support: www.seetickets.com/customerservice

+ How do I get my ticket?

When you place your order, you should get an email confirmation, and later a PDF of your ticket. Print your ticket or download it to your phone and present it at the festival gates in exchange for an official Waterloo Festival wristband.

+ I can no longer attend, can I get a refund?

Unfortunately no. There are no refunds or exchanges. Please contact help@seetickets.us for more information.

+ Should I buy a ticket from a third-party?

No. If you purchase from a third-party individual, you risk buying a counterfeit or invalid ticket. Waterloo is not responsible for and is under no obligation to accept fake, lost or stolen tickets.

+ I have an issue with an existing order - where can I get help?

For all issues regarding ticket orders, please contact See Tickets at help@seetickets.us or view their FAQ at: https://www.seetickets.com/customerservice